Questions about this change? Go to att.com/ProrationPolicy for more information and to see the revised section of your service agreement(s). For products not listed above, refer to their terms of service for more information. Your service(s) will continue until the end of your billing cycle but you won’t get a refund (prorated credits) for any remaining days left in your billing cycle. Starting January 14, 2019, subject to applicable laws, we’re updating your agreement(s) to include your recurring service(s)/programming charges and fees won’t be prorated if you cancel the above service(s) on any day other than the last day of your billing cycle. We want to remind you that you’re billed in advance for recurring service(s) and/or programming charges and applicable fees based on the terms of your current service agreement(s) with us. Please read this if you receive DIRECTV, AT&T U-verse® TV, AT&T Internet, AT&T Phone, and/or AT&T Fixed Wireless service(s). However if you were charged for the service month that started after your cancellation date, then it would be an issue. So if you canceled mid-month, you still pay for the remaining days. Once account is closed, you have to call to discuss billing or get the bill resent.Īs of a couple years ago they stopped prorating bills. I told them I tried, my act was closed, so I couldn't access it AT&T has you covered with U-verse TV support, troubleshooting, how-to articles, & videos. Their other suggestion was to go to MYATT>com and get billing from there. Learn how to program your U-verse TV remote, get channel guides, and fix common problems. There suggestion was to go to an AT&T store and ask (I was already in one), and they couldn't/wouldn't help. They couldn't answer any questions regarding: Why I was billed after my cancellation, Why I didn't receive any additional bills in the mail or Could I get any previous bills to see what they say. None of which could help me except to say that I had been billed to mid February. Getting through right away (surprise, surprise) I ended up talking to: So I went to AT&T store and they said I had to call customer service. which they did, But put on hold until the call dropped. First I was to wait 18-20 for them to call back. I contacted the collections agency, they were unable and unwilling to help. Fast forward to today, and I receive a collections agency bill, for an unpaid AT&T debt. I received the final bill (so I thought) from them and paid it off. I do prefer ATT products, because of our area of service, they are the most reliable usage wise and no outages like others in my area experience.I canceled my account with AT&T on Jan 2. First of all, if you sign up for AT&T, there are some incentives you should be aware of that can ease the initial impact on your wallet. Here’s how I got AT&T to drop my U-Verse late fee. Instead of absorbing a late fee, I was able to get it wiped clean. My plan was reduced to save money, but it is still $45 higher than what I was paying before-with less on the plan. I recently signed up for AT&T U-Verse and forgot to pay my first bill. I was so upset that I waiting 2 days to call in, just got off the phone after this rep checking my account, and again nothing. So I ended the call because I was near tears in frustration, with a plan that is costing me more than what I was promised, and budgeted for, that is less of a plan than what I had. You can also dial 729 from your AT&T wireless phone (Spanish-speaking customers should dial 72427 instead). I asked for going forward for them to honor the previous plan. Call 611 if you’re calling from your wireless phone, or (844) 712-6034 if you’re using another phone or your landline phone. I asked for a credit on the current bill because of the rep lying and not applying the promotion (which included a few pay per view channels that I said I did not want, but she told me it was part of the promotion so they came with). I asked for them to honor what I was promised. I am so upset.I spent 2 hours chatting with 2 different people, who basically told me too bad, so sad, maybe call into ATT and maybe they can help. they cannot find anything on their end that I even called in about my bill. So, of course I contacted ATT, via live chat (as it was faster). Come December, I get our bill and it is $70 MORE than the cost of the plan that we had prior. I knew that our promotion was going away back in October, so, being proactive, I did a live chat with ATT rep in November who instituted a new promotion, kept at same price, same plan. Anyone have any tips or tricks, a script that worked for them, any advice to reduce ATT UVerse bill?
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